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TigerTrust
Solutions · Outage Prevention

The next certificate outage isn't inevitable.

Expired certificates cause the majority of preventable production outages. TigerTrust discovers every certificate you own, monitors expiry continuously, and renews before humans notice — with health-gated cutover so a bad renewal never lands.

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The problem

Every certificate outage was on somebody's calendar.

Post-mortems always end the same way: "we knew the cert was expiring, the owner left the company, the runbook was stale." The real fix isn't another calendar reminder — it's automation that never forgets.

Without outage prevention
  • Spreadsheets of certs owned by people who left two orgs ago
  • Renewal reminders that fire at 3am on a Sunday to a shared inbox
  • Shadow certs on internal services never inventoried
  • Bad renewals cut over without validation and take the service down
  • MTTR measured in hours because nobody knows which cert broke
With TigerTrust outage prevention
  • Active + passive discovery finds every certificate in every environment
  • Automated renewal — humans stop being the bottleneck
  • Pre-flight validation blocks broken renewals before cutover
  • On-call alerts routed to the actual owner via CMDB lookup
  • 30-day, 14-day, 7-day, 1-day escalation with SLA tracking
Discovery

Find every certificate before it finds you

Active scanning across network CIDRs, passive discovery via traffic mirrors, and pull-based inventory from ACM, Key Vault, ADCS, cert-manager. Nothing hides.

How it works
  • Active TLS scanning across CIDRs
  • Passive discovery from traffic mirrors
  • API-based pull from cloud CAs
  • Shadow-cert detection with ownership assignment
Continuous discovery scanning across the network
Monitoring

Alerts to the person who can act, not the shared inbox

CMDB integration maps each cert to a live owner and on-call rotation. Multi-channel escalation with SLA tracking so nothing slips.

How it works
  • CMDB-driven owner routing (ServiceNow, Jira)
  • PagerDuty, Opsgenie, Slack, Teams
  • Escalation ladder with SLA windows
  • Auto-reassignment when owners change
SRE alerting and escalation dashboard
Renewal

Automated renewal with pre-flight validation

Renew on schedule via ACME, cloud APIs, or agent push. Every new cert validated on a canary before global cutover; automatic rollback if anything fails.

How it works
  • ACME v2, cloud APIs, agent-based push
  • Canary validation before promotion
  • Automatic rollback on failure
  • Chain, key-usage, and cipher checks
Automated renewal pipeline with safety checks
Post-incident

Turn every near-miss into a permanent fix

When a cert issue triggers an alert, TigerTrust captures the root cause automatically and files it into your incident tooling. Trend reports show which teams still need automation.

How it works
  • Automatic incident context capture
  • RCA export to Jira / ServiceNow
  • Trend reports per team and per service
  • Executive-facing risk dashboard
Incident review dashboard highlighting trends
End the outage class

Every mechanism SRE needs. Wired in from day one.

Discovery, alerting, renewal, rollback, reporting — one integrated pipeline.

Continuous discovery
Active + passive scanning finds every cert.
  • Network scan
  • Traffic mirror
  • Cloud API pull
Multi-tier alerts
30/14/7/1-day escalation ladder.
  • SLA windows
  • Owner routing
  • Ack tracking
Automated renewal
Renew via ACME, cloud APIs, or agent push.
  • ACME v2
  • Cloud native
  • Agent-based
Pre-flight validation
Canary + rollback prevent bad renewals.
  • Chain check
  • Cipher check
  • Health probe
Risk reporting
Executive dashboard of outage risk.
  • Team trends
  • MTTR tracking
  • Board-ready views
Incident integration
PagerDuty, Opsgenie, ServiceNow built-in.
  • Signed webhooks
  • RCA capture
  • Retry with backoff

From SRE-led deployments

99.9%
Reduction in cert outages
<5min
Time to remediation on alert
100%
Inventory coverage after discovery
4-tier
Escalation ladder
Case study
Fortune 100 · Retail

$18M in avoided downtime one Black Friday.

“Our post-mortem template had a permanent line for "expired certificate." We deleted the line after the first quarter on TigerTrust.”
— Director of Site Reliability Engineering
99.9%
Reduction in cert outages
<5 min
To remediation on alert
100%
Inventory coverage post-discovery
Integrations

Fits your existing stack

Ships alerts and RCA data into the monitoring and on-call tools your SREs already trust.

PagerDuty
On-call
Opsgenie
On-call
VictorOps / Splunk On-Call
On-call
Slack
Chat
Microsoft Teams
Chat
Datadog
Monitoring
New Relic
Monitoring
Grafana / Prometheus
Monitoring
ServiceNow
ITSM
Jira Service Mgmt
ITSM
Splunk
SIEM
ThousandEyes
Synthetic
Explore all integrations
FAQ

Frequently asked questions

Active scanning enumerates network CIDRs on standard TLS ports; passive discovery consumes traffic mirrors and DNS logs to surface certs that never made it into inventory; cloud API pulls from ACM, Key Vault, ADCS, and cert-manager complete the picture. Anything not attached to a known owner via CMDB gets an ownership investigation ticket routed to the last team that touched the underlying network segment.
30 days out: email + Slack to the owner. 14 days: PagerDuty low-urgency. 7 days: PagerDuty high-urgency. 24 hours: full escalation up the on-call chain. Every tier includes the runbook, the CMDB owner lookup, and the renewal command if automation is available. Thresholds are configurable per service tier — critical payment endpoints escalate faster than internal dev tooling.
Chain issues (missing intermediate, wrong root), key-usage mismatches, cipher policy violations, expiry inside the safety window, subject/SAN mismatches with the target hostname, and health probe failures on a canary target. All checked against production-representative validators. If anything fails, the cutover aborts before the new cert reaches production, and the previous cert stays live.
CMDB integration (ServiceNow, Jira Service Management) maps every cert to a service, and the service to an on-call rotation. When ownership changes — team split, employee departure, service transfer — the mapping updates automatically. If the CMDB lookup fails, TigerTrust escalates to the platform team with the last-known context so the ticket does not sit in a black hole.
When an alert fires, TigerTrust snapshots the surrounding context: recent deploys, config changes, network events, historic renewals of the same cert. That context exports to your incident tool (PagerDuty postmortem, Jira, ServiceNow) so the RCA writes itself. Trend reports show which teams still need automation and which service classes are still cert-fragile.
Yes. ThousandEyes, Catchpoint, Pingdom, and Datadog Synthetics can consume the TigerTrust inventory and generate probe configs automatically. When TigerTrust rotates a cert, synthetic monitoring re-baselines. When synthetic monitoring detects a TLS issue in production, TigerTrust correlates against recent issuance to identify whether the rotation caused it.
Related resources

Keep exploring

Product

SSL Certificate Discovery

Active and passive discovery across every environment.

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Product

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Renewal, rollback, and health-gated cutover mechanisms.

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Solution

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The fleet control plane behind global operations.

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Solution

Retail & E-commerce

Peak-season resilience for checkout and POS estates.

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Retire the class of outage that shouldn't exist.

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